Mostafa Hammam

Berufserfahrung von Mostafa Hammam

• Bis heute 1 Jahr und 6 Monate, seit Jan. 2023

  IT-Service Manager

  Nakheel PJSC

• 3 Jahre und 6 Monate, Aug. 2019 - Jan. 2023

  IT Operations Delivery Manager

  ENBD

• 2 Jahre, Aug. 2017 - Juli 2019

  IT Service Delivery Manager

  Emirates Islamic Bank Pjsc.

• 3 Jahre und 2 Monate, Juni 2014 - Juli 2017

  IT Service Delivery & Infrastructure Operations Manager

  IBM

  Running IT Service management & day to day IT operations for key accounts across multiple towers (Service Desk Delivery, Finance & Accounting). Running monthly/biweekly service/change reviews. Acting as a focal point for technical solutions for new off shore clients and a single point of ownership for Egypt within BPS IT Service Delivery. Running overall BPS IT Service Delivery to the center and responsible for any BPS IT services delivery.

• 1 Jahr und 2 Monate, Apr. 2013 - Mai 2014

  Team Leader, IT

  IBM

  Applying Project Management methodologies ,Client Strategy & Planning guided by IBM mission. Guiding a virtual team in providing services in a client, complex network. Interacting frequently with clients, vendors and management to ensure high level of client satisfaction. Acting as a technical resource and an escalation point. Analyzing customer technical requirements while leading in setting & managing technical direction. Performing IT Project Tracking/Reporting/Delivery Process.

• 2 Jahre und 7 Monate, Sep. 2010 - März 2013

  Systems Support Specialist

  IBM WTC Egypt

  Responsibilities: • Applying: o Knowledge of Problem, Incident, Asset management. o Problem Solving Techniques. • Supporting: o Communications software. o E-mail Systems/Standards. o IBM PC Desktops/Thinkpads/VDI. o Networking Interfaces/Protocols. o Productivity Applications, Teamwork & Collaboration. • Maintaining assets inventory and tracking. • Managing client relationships.