Michael Huber

Designing and implementing customized solutions for our customers, based on MS Dynamics CRM Providing guidance and assistance for our customers in all phases of a CRM project Expert in international Rollouts Offering professional advice to our clients to design and optimize their business processes in marketing, sales and service Conducting workshops, trainings and presentations for our clients

Designing and implementing customized solutions for our customers, with MS Dynamics CRM Providing guidance and assistance for our customers in all phases of a CRM project - from process analysis, requirements specification, solution design, testing and international Rollouts Offering professional advice to our clients to design to optimize their business processes in marketing, sales and service Leading and participating in interdisciplinary project teams

• Consult HQ and group companies (GCs) on CRM process and strategy. Interview managing directors and key users of GCs. Identify strategic development of our CRM. • Translate strategies into business requirements and align processes globally. Define CRM roadmap. • Define and implement new policies, standards for global processes. Set up global CRM KPI’s and reporting to support global standards. • Track global CRM KPI’s to ensure full utilisation of our system Salesforce.com. Identify training needs.

- Work with the Western European project managers - Work with the local roll-out, management and business teams - Support creation of affiliate-specific transition plans - Guide and supervise the delivery of project outcomes and transition goals - Recognize out of line situation and take measures to bring the roll-out back on track - Organize and supervise the appropriate involvement of project resources

CRM Business Partner for Sales and Marketing department, Liaison with Product and Unit Managers to analyse CRM data, Analysing the CRM data and providing KPI’s in CRM reports, Implementation of new modules in alignment with the customer focus strategy, Supervising and coordinating data provider activities, Preparation and conduction of end-user training, Providing 1st level support and coordinating a small support and administration team

CRM System analyst and application developer (Product: StayinFront CRM) Technical Key Account Manager for Belgium and Netherlands Technical Risk/Impact Analysis Bug-Fix and Enhancements for Western European CRM-Systems 2nd Level Support Western Europe HP Service Desk process champion

Process Analysis, Technical Risk/Impact Analysis, Contact person for the Quality Management department, Bug-Fix and Enhancements for the German CRM-System

Gaining study-related experience. Within following subjects: SAP R/3, Application Developement, MS Server-Administration, Portal Solutions (Citrix's NFuse & Secure Access Manager)

Knowledge Management, Virtual Workplace & Portal Solutions, E-Learning, Database Design