Liezl Sampaga
Angestellt, Associate Manager, Prudential Assurance Company Singapore
Singapore, Singapur
Werdegang
Berufserfahrung von Liezl Sampaga
Bis heute 8 Jahre und 3 Monate, seit Apr. 2016
Associate Manager
Prudential Assurance Company Singapore
Bis heute 12 Jahre und 10 Monate, seit Sep. 2011
Senior Executive - Helpdesk Engineer Team Lead
Prudential Assurance Singapore
- Plays a vital role in cultivating and maximizing team's working performance. - Manages the team to ensure that all issues via inbound calls, emails and walk-ins are resolved in line with the SLA. - Manages Helpdesk Engineer's duty roster. - Coach and mentor team members with regard to technical and business issues. Serves as an advocate of continual improvement, encourage self and others to put forward new initiatives to improve the services.
Bis heute
Helpdesk Engineer Team Lead
Prudential Assurance Singapore
3 Jahre, Okt. 2008 - Sep. 2011
Helpdesk Engineer
Prudential Assurance Singapore
- Provides first-level contact and problem resolution for all users (Prudential Financial advisers) with application/software issues. These includes software installations/upgrades, technical issues - Responsible for supporting the Sales Force Automation System whenever there’s a technical problem or data inconsistency issue. - Assist in software evaluation and testing, continuously document and update the FAQ and Service Desk manuals and processes.
6 Monate, März 2008 - Aug. 2008
Technical Support Representative
Convergys
- Provide high level of technical support and superb customer service through the phone - Communicate with various departments to achieve a unified goal - Ensured that cases and callbacks are logged in accordance with Data Quality Guidelines - Ensured that Service Levels are achieved as communicated by the Account Manager
3 Jahre, Apr. 2005 - März 2008
Technical Support Representative
Sykes Asia Inc.
- Cross-trained agent – Supporting handheld and smartphone devices. - Accountable for providing a high level of technical response to the customers of our client. - Ensures that all communication with customer is within the guidelines of the client. - Reaches and maintains the level of technical competence and customer service skills as required for the post..
8 Monate, Jan. 2004 - Aug. 2004
College Instructor
AMA Computer College - General Santos City
- College Thesis 1 and 2 Adviser (January 2004-August 2004) - Teaches programming languages (C, C++, JAVA, VB 6.0, System Analysis and Design, Compiler Design) - Perform formal assessment activities
Ausbildung von Liezl Sampaga
4 Jahre, Juni 1999 - Mai 2003
Computer Science
AMA Computer College - Davao City
Programming
Sprachen
Englisch
-