Ledia Zeltner
Angestellt, Senior Specialist Competence Development, Volvo Car Germany GmbH
Köln, Deutschland
Werdegang
Berufserfahrung von Ledia Zeltner
Bis heute 1 Jahr und 4 Monate, seit März 2023
Senior Specialist Competence Development
Volvo Car Germany GmbHKompetenzentwicklung
2 Jahre und 7 Monate, Aug. 2020 - Feb. 2023
Assistentin Vertrieb & Neuwagendisposition
MSX International* Implementation of individual processes in the area of: Heritage, customer satisfaction, data analysis, dealer reporting, communication, administration and presentation * National and international communication and corresponding reporting. * Proactive communication with the Volvo Teamleader with regard to process enhancements and system technology to increase customer satisfaction * Processing of customer requests (telephone, email, post) * Agreement of test drives
1 Jahr und 3 Monate, Nov. 2015 - Jan. 2017
FSJ
IB Franken
4 Jahre und 4 Monate, Juni 2011 - Sep. 2015
Customer Service Manager
Vodafone Albania
To sell and promote company products and services in line with the guidelines and policies defined by the company, in order to achieve the sales targets determined by company . Achieve quantitative and qualitative targets as set by the company . Promoting & developing customer satisfaction practices . Took care of Vodafone branch, ensure its effective performance in compliance with the Company’s policies and procedures. . Improve customer experience, promote & develop customer satisfaction practices.
6 Monate, Sep. 2010 - Feb. 2011
Online Verkaufsvertreterin
Tregi Marketing Group Albania
. Online Sales and marketing for the health care and cosmetic products. . Served as a Part Time student internship. . Medium of language: German.
Ausbildung von Ledia Zeltner
2 Jahre, Nov. 2013 - Okt. 2015
International Relations and Cultural Diplomacy
Univerity of Tirana, Institute of European Studies tirana, Albania
Systems of politics, nationalism, historyof European Union, Integrity of european economics, International Relations, International economics.
2 Jahre und 11 Monate, Sep. 2010 - Juli 2013
Germanistik
University of Tirana, Albanien
Interpratation, translation, comparative translation, practic translation.
Sprachen
Deutsch
Fließend
Englisch
Fließend
Italienisch
Grundlagen