IT Service Manager (m/f/d)

• You will ensure that external IT services are delivered effectively and efficiently to meet the requirements of the Vaillant Group
• You will be responsible for controlling and managing services provided by several external onshore, nearshore and offshore providers, including ERP (SAP) and CRM (SalesForce) systems.
• Another task is the control and management of daily SLA-driven operations including (proactive) incident management, sustainable problem solving and structured change management with the support of external and internal resources
• You will manage IT costs and make business case based decisions on service levels in close coordination with business stakeholders, procurement, contract management and controlling
• Interact with a wide range of internal and external stakeholders at all levels of management, including technical and non-technical professionals, during service disruptions

• With a degree in business administration/computer science and 3+ years of experience in a similar role, you have the necessary tools of the trade
• You have experience in working with ITSM processes and operational tools (e.g. Service Now, JIRA).
• You are familiar with the relevant IT standards and systems ITIL, IT4IT, ICS, ISO systems etc.
• You have the ability to maintain effective working relationships with vendors, internal teams and business departments
• You have a good understanding of the technologies and systems used (SAP and SalesForce solution portfolio)
• You have a high level of independence and communication skills
• You are fluent in English (basic knowledge of German is an advantage)

• Mobile Work: We offer up to 70% remote work. In addition, our employees can work from a European Union country for up to 30 days a year
• Flexible working hours: We offer flexible working hours so that family and career can be coordinated individually
• Bike leasing: We offer bike leasing at attractive conditions for all our employees