As a Junior Branch Manager, you will be responsible for developing your team members while ensuring that we are providing a first-class customer service experience. As an essential part of the team, you will assist with increasing profitability as you train and develop with your staff.
What you will do:
- Leading the team to ensure that daily responsibilities and assigned tasks are complete and maintained at performance standard levels
- Training and on-going development of new hires, assuring necessary tools and information is in place to incubate success
- Exerting strong team building skills through goal-setting, motivation and follow up to reach those goals
- Improving the team and facilitating the communication among the members
- Exceeding and meeting departmental objectives, including conversion targets and lead generation
- Creating a sense of ownership within the employees and resolving employee issues, if any
- Communicating the company’s purpose, core values, vision to employees
- Ensuring that the employees follow their schedules properly as designed
- Striving for new ways continually, to increase the opportunities of sales
- Facilitating cross functional communication within employees for improved working conditions
- Active participation in the monthly and weekly meetings
- Documenting general reports on each team member’s performance and targets as well as ensuring that they exceed the targets
- Perform other job-related duties as assigned.
About you:
- Must have a minimum of 1-2 years of work experience in sales and customer service
- Strong knowledge of customer care techniques and processes
- Must be at least 21 and have a valid driver's license with a clean driving record
- Ability to coach, motivate and interact with others
- Ability to prioritize and meet deadlines from multi-staff members within the department
- Must have good supervisory and strong communication skills
- Exceptional interpersonal and relationship building skills
- Strong organizational skills with the ability to multi-task
- Ability to manage stressful or unusual situations to maintain good customer service
- Ability to work 40 hours per week including day and/or evening hours
- Likely to require at least 5-10% travel, some of which may be by airplane
- Must be willing to wear company uniforms
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- Ability to communicate in other languages is a plus.
Additional Information
SIXT hires service-oriented, entrepreneurial team players with a focus on, who are excited about interacting with customers and colleagues from all over the world. SIXT is more than just renting cars. We have a passion for style, technology, innovation, creativity, and entrepreneurial spirit.
At SIXT, we pride ourselves on having an inclusive and unique environment. We are an Equal Opportunity-Affirmative Action Employer – Minority / Women / Men / Disability / Veteran / Gender Identity / Sexual Orientation.
About the department:
As a mobility service provider, our Branches & Operations division is the point of contact with our customers: whether by phone, app or directly in our SIXT branches. This means: premium service directly to the customer, advice and sales in exchange and responsibility for the rental process of our premium fleet. As part of a team, it is easier to explain our products, find the best solution for the customer and manage the day-to-day business.
About us:
We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!